Terms and Conditions

The use of our website www.bigfishbrand.co.uk and the purchase of products from JCS Fish Limited through the website is as a condition of your agreement with our following terms and conditions.

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.

If at any point we make changes to our terms and conditions, we will notify you by email and/or a notice on our homepage.

1. Prices, descriptions and availability of goods

BigFish Brand™ is regularly reviewing the prices on the website, all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

If an order has been placed which contains products that are currently unavailable, either a substitute product will be sent or a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with, please allow up to 5 working days for the transaction to appear. BigFish Brand™ are not responsible for any discrepancies regarding the processing of a refund. 

BigFish Brand™ is an independent, family firm that is produced at their premises JCS Fish Grimsby, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

All prices on www.bigfishband.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

Our products will be sent directly to you, in an insulated box with gel ice packs or dry ice to extend the low temperature.

If you are not home to receive your box, our couriers will leave the goods in your designated safe place that has been stated by you. If there isn’t a safe place available when our courier comes to deliver, the box will be returned to the depot and will result in the products being unsuitable for consumption.

We deliver all around mainland Britain, excluding the Highlands and Islands.

A national courier is used for all deliveries.

Please see our FAQ Delivery for further information about delivery times and rates.

In the event of a delivery not being delivered within the quoted time, through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.

2. Payment & Security

The security of your financial information is very important to us. All our online payments will be processed through our secure payment service provider sagepay to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).

3. Cancellations, Complaints and Refunds

You can cancel your order up to 24 hours before day of delivery by calling our sales team on 01472 355217.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why as soon as possible, by sending us the trace ID (found on the back of pack), photograph of product/packaging and the reason why you are disappointed with the product.

We will then consider either giving you a refund or sending you a voucher or find another solution. We will do our very best to respond as quickly as possible and try to resolve it. Email to contact@bigfishbrand.co.uk, phone: 01472 365217.

4. Limitations of Liability

All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.