Delivery / Collection

Our premium home delivery service means we can deliver our delicious seafood nationwide - direct to your door. Alternitavely you can collect from us.

 

Click & Collect Instructions 

Your order will be available for pick up from our JCS Fish factory reception at Grimsby Docks on the next working day from the date of order. 

Please note: 

Pick-up times are 10am – 4pm, Monday to Friday (except Bank Holidays). 

Please be mindful of social distancing guidelines and respect that we can only allow one other person in our reception area at any one time. 

If someone else is in reception ahead of you, please form an orderly queue outside leaving adequate space between others. 

Please wear a suitable face covering on entering the building. 

If you are vulnerable/shielding we will happily bring your order out to your car, just give us a call on 01472 355217 when you are parked outside. 

Any one coming on the docks needs to have photo ID – driving licence or passport.

Pickup address:  BigFish at JCS Fish Limited, Murray Street, Fish Docks, Grimsby, DN31 3RD 

If you have any questions, please call us on 01472 355217. 

 

Frequently Asked Questions

Is there a minimum spend required for free delivery?

£40, for orders less than this there is a small fee of £8

Where do you deliver to?

Because our products are frozen or chilled, we are unable to take orders which require delivery outside the United Kingdom. If you live in the Scottish Highlands or Islands, Isle of Man, Channel Islands, Scilly Isles or Northern Ireland, please contact us before ordering on 01472 355217 to discuss delivery options.

When can I expect to receive my delivery?

We deliver orders placed before 10am next day on Tuesday to Friday using APC.

Orders placed on Fri-Sun will be delivered on Tuesday.

Do I need to be in to receive the delivery?

We suggest that you try to be at home to accept delivery of your order which will normally arrive on between 9.00am and 6.00pm. We pack goods sufficiently to keep them chilled/frozen in a cool area, where they can be left for up to four hours if you cannot be in.

You can let us know what to do with your delivery if you’re not going to be in, such as leaving it with a neighbour or in a cool, dry and secure place.

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

How will my order arrive?

Your order will be packed in an insulated box and will arrive either frozen with dry ice or chilled with reusable ice packs to keep the product in tip top condition. Handle dry ice with care as it can cause ice burns – full information on this is shown on the box when you receive it.

As salmon and trout are oily fish, they defrost at a quicker rate than other proteins, which is why we still use polystyrene boxes which unfortunately are not recyclable at present.  We are working to find a more sustainable solution (so watch this space!)

Can I place an order over the phone?

Yes, by all means. Please telephone our friendly team in Grimsby on 01472 355217 to place an order between Monday to Friday 8.00am to 5.00pm.

How can we improve?

We’re always looking for ways we can get better at what we do. Please drop us a line (contact@bigfishbrand.co.uk) if you have any suggestions, we’re all ears!